Even in the digital business era, success requires learning, localization

In today's digital business era, it can be easy to slip into believing that customers around the world all want pretty much the same things. But that's definitely not the case, as the recent departure of Uber from China illustrates. Uber's decision to sell its China operations -- which had been losing $1 billion a year…

ByThe Global ViewSeptember 5, 20160Comments

Disruption

For good customer experience, basics first — not tech — are essential

What does it take to turn an organization around from poor customer service to good... or at least better? Digital technologies and automation help, but part of the solution lies with things that are a lot less sexy, according to Forrester Research. In its latest assessment of how U.S. government agencies are doing in the customer…

ByThe Global ViewSeptember 2, 20160Comments

Investment

The strange sustainability of Bill Gates

You can't fault Bill Gates for being stingy with his money or not caring about building a better future for society. But you can say this: he embodies the old saying, "If all you have is a hammer, everything looks like a nail." As the consummate techie, Gates views the solution to our sustainability problems through…

ByThe Global ViewMarch 6, 20120Comments

Policy

Global risks threaten to sow ‘seeds of dystopia’

Leadership failure on a global scale threatens to sow "the seeds of dystopia" -- a future beset by rising economic inequality, shredded social contracts, high and chronic unemployment of the young and an aging population left dependent on cash-poor governments. Corrupt or hapless politicians aren't the world's only worry, though, says the "Global Risks 2012" report…

ByThe Global ViewJanuary 11, 20120Comments

Policy

What’s up with the smart-grid ‘conspiracy’?

Why is smart-grid technology -- smart electricity meters in particular -- being met with such opposition, even fear, from some people? You can't explain it away by saying opponents are ignorant, uneducated, uninformed or technophobic. While there are probably some people you could call Luddites or worse, the outcry over the prospect of having a more…

ByThe Global ViewJanuary 6, 20120Comments

Energy

Sub-atomic ‘avalanche’ could pave way for super solar cells

Researchers at Kyoto University have discovered a way to unleash an "avalanche" of excitons -- electron-hole pairs -- 1,000 times as dense as normal from semiconductor material. The finding could help lead to the development of extra-efficient solar cells and ultra-high-speed transistors, they say. Scientists at the university's Institute for Integrated Cell-Material Sciences blasted a standard semiconductor…

ByThe Global ViewDecember 20, 20110Comments

Cities

2012 Tech Pioneers force a ‘fresh’ look at our future

Twenty-five fledgling enterprises around the globe have been singled out by the World Economic Forum as the most innovative technology startups. The companies named "Technology Pioneers 2012" are all likely to have "a critical impact on how business and society work," according to the World Economic Forum. Clean-energy and clean technology firms continue to have a strong…

ByThe Global ViewSeptember 1, 20110Comments

Smart Cities

Contest hopes innovation can revive Greek economy

Cisco is betting that a new green-energy idea or other technological innovation can help pull Greece out of its ongoing economic crisis. The "Make Innovation Work - MIW" competition, organized by the American Hellenic Chamber of Commerce with the collaboration of Cisco, aims to foster innovation and competitiveness in Greece by recognizing an innovative idea that…

ByThe Global ViewJune 23, 20110Comments

Smart Cities

When good ideas meet bad practices

How is smart, sustainable energy and resource use like getting back to Kansas? The answer is that, like Dorothy in The Wizard of Oz, we've "always had the power" to achieve our goals. Well, not always, perhaps. But certainly we've acquired more than enough information and technology in the past decade or two to make it…

ByThe Global ViewJanuary 11, 20110Comments

Smart Cities

Can space tourism be green?

More cars, more planes, more ships all mean more pollution and more climate-impacting emissions. So it seems obvious that more spacecraft being shot out of our atmosphere would have an effect on climatic systems too. Sure enough, along comes a new study showing how a busy new industry of "space tourism" could affect the world's climate.…

ByThe Global ViewOctober 26, 20100Comments

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Even in the digital business era, success requires learning, localization

For good customer experience, basics first — not tech — are essential

The strange sustainability of Bill Gates

Global risks threaten to sow ‘seeds of dystopia’

What’s up with the smart-grid ‘conspiracy’?

Sub-atomic ‘avalanche’ could pave way for super solar cells

2012 Tech Pioneers force a ‘fresh’ look at our future

Contest hopes innovation can revive Greek economy

When good ideas meet bad practices

Can space tourism be green?

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