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Jun 2017

What’s new in blockchain, AI and IoT: June 9 – 15, 2017

Following are highlights from the past week's news developments in blockchain, artificial intelligence and Internet-of-Things technologies: Blockchain/Bitcoin conferences planned across Europe Moscow-based Smile-Expo is hosting a series of Blockchain & Bitcoin conferences…

Sep 2016

Disruption

Customer emotions can increase service costs, call times

Lots of companies talk about keeping customers satisfied, happy or even "delighted," but a new study has dug deeper by measuring a range of emotions across tens of thousands of…

Sep 2016

Disruption

Maharashtra eyes smarter cities with help from Oracle, HP

Maharashtra, the largest state economy in India, has ambitious plans to quickly develop smart cities across the region and improve urban livability. Under a memorandum of understanding signed with Oracle, the…

Sep 2016

Leadership

Digital Leaders – Q&A with Roland Schaar

In our next Digital Leaders spot we talk to Roland Schaar, CIO of Paysafe. Tell us a bit about yourself, your back ground and how you came to be where you…

Sep 2016

Disruption

Welcome to ‘the API economy’

What's one of the greatest enablers of digital business today? APIs clearly have a critical role to play, as Google recently illustrated with its decision to acquire Apigee for $625…

Sep 2016

Disruption

‘Delighting’ customers… or creeping them out?

More than a year ago, in the very early days of the electoral race for U.S. president, an artificial-intelligence startup called Emotient -- since acquired by Apple -- decided to…

Sep 2016

Disruption

Even in the digital business era, success requires learning, localization

In today's digital business era, it can be easy to slip into believing that customers around the world all want pretty much the same things. But that's definitely not the…

Sep 2016

Disruption

For good customer experience, basics first — not tech — are essential

What does it take to turn an organization around from poor customer service to good... or at least better? Digital technologies and automation help, but part of the solution lies…

Aug 2016

Disruption

Are your data ‘insights’ really insightful? Check first

Analytics, automation and machine learning are making it possible for enterprises to target specific customer audiences with new content, products and services personalized for their unique needs and interests. But…

Aug 2016

Leadership

Digital Leaders – Q&A with Mike Nuttall

Good morning and welcome to Digital Leaders; the first of our regular Q&A slots with some of the leading senior executives in the global digital space. To kick off, we are…

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Leadership

What’s new in blockchain, AI and IoT: June 9 – 15, 2017

Customer emotions can increase service costs, call times

Digital Leaders – Q&A with Roland Schaar

Welcome to ‘the API economy’

‘Delighting’ customers… or creeping them out?

Even in the digital business era, success requires learning, localization

For good customer experience, basics first — not tech — are essential

Are your data ‘insights’ really insightful? Check first

Digital Leaders – Q&A with Mike Nuttall

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