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Innovation

Better tech means bigger user ask

Lots of different developments have knock-on effects for customer service. One of them, it turns out, is the steadily improving capabilities of mobile networks. As mobile services have grown faster and…

Is your customer service already robotic?

Cloud-based software, automation and even intelligent chatbots are all being increasingly used to provide quicker, more responsive service to customers in a wide range of industries. But could intelligent customer…

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